Who are We?

We are thinkers. We connect dots among unrelated things to see what others don't. We believe that the future is here whether we're ready for it or not.

Toffler Associates is a future-focused strategic advisory firm that works with both government and commercial clients. Our Future Proof® business consulting approach helps global leaders understand how future shifts impact current decisions, so they can take advantage of opportunities, manage risk, and create future value.

We give clients the tools to anticipate the future, identify opportunities for transformation, create innovative alternatives, define vision and develop strategies, and understand future consequences.

Who are You?

You are an Organizational Change Management Consultant with experience in an established consulting firm familiar with leading technology driven change and/ or transformational initiatives along with a Customer Success Management (CSM) or Customer Relationship Management (CRM) background. If you thrive in a complex STEM stakeholder environment, possess the strong written and verbal communications skills to deliver at the executive level, and are eager to apply your expertise at both the strategic and operational level, we encourage you to apply. **Please note there are multiple locations available for this opportunity to include: 1) Albuquerque, NM, 2) Rome, NY, 3) Destin, FL, and 4) Dayton, OH. Applicants need to be within commuting distance of these locations.**

Your impact will include:

• Leading Change Management and Transformation in a DoD STEM/Research environment.
• Managing customer success/customer service objectives and provide the "voice of the customer"
• Identifying long term strategic solutions, driven by thoughtful research and analysis

You'll arrive equipped with:

• 5+ years of Change Management experience in an established consulting firm
• 3+ years of Customer Success Management (CSM) and/or Customer Relationship Management (CRM) facilitating workshops, customer survey execution, identifying customer needs/develop solutions, and developing metrics and reports to aide the customer's needs.
• 2+ years working on technology change projects including leadership alignment, stakeholder assessment/engagement and communications planning & execution.
• U.S. citizenship (the nature of our work with the federal government limits our hiring to U.S. citizens)
• Flexibility to commute regularly within the locations addressed above, and travel out-of-town (up to 20%); hybrid work environment anticipated, to include on-site and virtual locations

Extra credit for:

• 3-4 years' experience working in the Federal Sector; DoD experience

• Organization design and human capital experience Prior performance in related roles within the US Federal government environment

We'll equip you with:

• A team that values diversity of experience and thought
• An environment that is unconditionally inclusive across race, gender, identity, religion, sexual orientation, and the many characteristics that make us all unique
• A network that understands the importance of existing relationships and the creation of new ones
• Rewarding and meaningful work, with flexibility and balance
• Competitive compensation and outstanding benefits

Toffler Associates, Inc. is an affirmative action-equal opportunity employer. Toffler Associates, Inc. complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.